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SERVING THE MOST IMPORTANT
CONSTITUENCY:
OUR GRADUATES'
CLIENTS
by Suellyn Scarnecchia
Dean, University of New Mexico School of Law
People
sometimes ask me how my background as a clinical professor affects
my work as a dean. There are probably many ways that the growing
number of clinician deans, as a group, experience and handle the job
uniquely. In this essay, I want to concentrate on the way in which
my own work as a litigator for over twenty years, including fifteen
years as a clinical supervisor of law students, affects my view of a
law school’s responsibilities.
I recently
participated in the second commencement ceremony of my deanship.
What a beautiful event on a sunny day in Albuquerque! As the
students proceeded across the outdoor stage, I shook their hands and
hooded them. As I experienced their happiness and relief at
completing a rigorous legal education, a nagging question kept
coming to mind: "Are they really ready?" I had been trying to deal
with the same question for years as I watched my clinical students
graduate from the University of Michigan Law School, but the
question felt more urgent in my new role as dean.
I
question whether the students are prepared, not because I doubt the
quality of classroom or clinical instruction they receive at the
University of New Mexico or at the University of Michigan, but
because the students’ success is still measured on their "passing
grades" in the classroom and completion of a set of tasks in clinic.
The students are not deemed successful because they have
demonstrated a set of competencies that we have consciously
identified as adequately preparing them for the practice of
law.
I would be
the first to agree with the many deans who have described one of the
biggest challenges of the job as balancing the interests of our many
constituencies: faculty, students, staff, alumni, central
administration, trustees, the bench, the bar, etc. Yet, rarely do I
hear anyone describe the difficulties of serving the group I believe
to be our most important constituency: our graduates’ clients. Why?
Well, they’re so quiet. They are not constantly making appointments
to meet with us to discuss the quality of representation they
received from our former students.
Indeed, there
may be some among our alumni who will give us gentle pushes in the
direction of improving one part of the curriculum or the other (e.g.
"your students need more exposure to international law, to
transactional work, to motion practice, etc.). And, the ABA, as well
as state and local bars are not hesitant to urge us to improve our
teaching of ethics and professionalism, for instance. But, those are
the pressures we feel from other lawyers, who have been trained in
the same way we are training our students. What if the clients
formed an organization and told us what they really
thought?
So, how
does my background as a clinician affect my role as dean? It gives
me credibility with colleagues, students and alumni when I say that
we need to make changes so that our students are properly trained to
serve clients. I will often say out loud that I think we should do
something on behalf of our graduates’ future clients – that the
clients are our true and most important constituency. I have some
credibility around this because I have represented clients for so
many years and because I have experienced how a law student
represents a client, which is not always a pretty picture. I have a
sense of how far they need to go to be competent.
This is not to
say that my concern about clients is at all exclusive to me or to
someone with a clinical background. We all recognize the real
responsibility we hold to the individuals and organizations that our
students will serve in the future. It is just not very easy to keep
our eyes on that ultimate constituency, because the others are so
loud, immediate and present. It is fairly easy, I have experienced,
to begin to believe that I am running a school that exists for the
education of my students – no more, no less. If they learn a lot, we
have done our job. To try accurately to match the knowledge and
skills they will need to practice law with their knowledge and
skills at graduation is more demanding and is not necessarily our
tradition.
Before I
became a dean, I served on the Clinical Legal Education
Association’s Best Practices Task Force. We decided to take on the
task of educating ourselves, and others, about the actual
competencies law students should acquire and define the best
teaching practices that would help students achieve those
competencies. The leaders of the effort envisioned an iterative
process, calling on expertise from the legal education community,
practicing bar and public. That work has progressed and the current
version of the Best Practices document can be found at
http://professionalism.law.sc.edu/news.cfm. In the initial
discussions of the creation of a Best Practices document, we were
fully aware of the pressure the U.S. Department of Education had
placed on other higher education accrediting bodies to evaluate
programs using outcome-based criteria. We felt it possible, if not
likely, that law schools would be under the same scrutiny and would
need to respond with our own version of outcome-based curricula and
assessment. (See the Best Practices draft for a full discussion of
outcome-based planning and
assessment.)
The
adoption of outcome-based curricula and assessment is inevitable for
U.S. law schools. We can be dragged kicking and screaming into it,
or we can plan for this shift of focus now. The change is inevitable
because of the acceptance in nearly every other field of the thesis
that higher education programs should be assessed based on a
student’s achievement of pre-determined competencies, with medical
education leagues ahead of us. It is inevitable because of national
and state political pressure to trade financial support of higher
education for greater accountability, which typically takes the form
of a requirement that students be tested for pre-determined
competencies. It is inevitable because enough of us within legal
education realize that voluntary moves toward greater accountability
to students, funders and, most importantly, the clients of our
graduates, is a worthwhile and belated effort.
This shift
to an outcome-based curriculum and assessment process is not
necessarily a major shift. This essay is not an indictment of modern
legal education. We are graduating knowledgeable and skilled
professionals who serve their clients well. Certainly, the legal
market gives us some feedback about how well or poorly our graduates
are performing. The shift in focus, however, may lead to new
courses, different testing methods, or a change in the bar
examination. It is unlikely to mean a revolution in legal education.
It is likely to lead all of us to plan our curriculum and evaluation
methods more critically, consistently, and with a greater focus on
our students’ ability to serve clients upon graduation.
Why
do I feel so strongly that our work will become consciously
outcome-based in the near future? The evidence is everywhere. Here
are a few observations and anecdotes that inform my view:
1. We need to be able
to demonstrate our students’ skills to
employers.
How many
of us can guarantee to employers that every student in our
graduating class has acquired a set of basic competencies? It
depends on the set of competencies, doesn’t it? Are we all sure what
the set of competencies should be for our students? And, a pet peeve
of mine: it is not good enough to say that we can guarantee
competency in the top 10% or even top half of our class. We must
give all students the competencies that their future clients have
reason to expect. Their employers have the same right to expect at
least a set of minimum competencies from all of our graduates. We
are not running an undergraduate program that will divide our
graduates into those who get into the best graduate or professional
schools and those who will not. Our programs are a vital step in the
licensing process for practicing law. All of our graduates need to
be competent to practice law, whether they decide to or
not.
2. The student who
couldn’t write a paper.
At UNM, we
require students to complete a major writing project in order to
graduate. Two full-time faculty members must approve the completed
paper. The faculty imposed this requirement as an outcome-based
assessment tool, with the understanding that we will not graduate a
student who is not capable of significant legal analysis and who
cannot communicate the analysis in a well-written paper. Fair
enough. Why was it then that this May, one of the faculty readers
found that a student’s paper could not be approved, and worse, that
the student did not seem to have basic analysis and writing skills?
One can argue that our system worked well to identify a student who
had not yet achieved competencies that we knew were vital, but we
learned of the student’s weaknesses too late. In a good,
outcome-based system, the student would not have been able to
proceed to the last semester without a better handle on these vital
skills.
3. "My Dad told
me I had to take Remedies, but it conflicts with
clinic."
A
student recently sent me this note, raising the question: what
curricular choices are really essential? Too often, our students are
selecting their courses based on word of mouth. With no real
direction from the law school, they tend to look for courses that
complement their outside work schedules, or that treat the subjects
covered on the bar exam, or that someone described as "essential."
Informed by a consciously outcome-based agenda, we might better
advise our students’ course selection. We might also eliminate many
of the content-based aspects of the bar exam and concentrate more
closely on a student’s analytical, problem solving, and
communication skills (if the bar exam survives – see
below).
4. "Cultural
competency" assessment and the medical school.
I
recently met with a woman from the UNM Medical School. She is
chairing a committee responsible for designing the criteria for
evaluating a doctor’s cultural competency and for describing the
best practices for teaching cultural competency to medical students.
There are members of the UNM law school faculty who consciously
teach about culturally competent practice, including me, but we do
not have any method for assessing the students’ exposure to the
concepts and related skills that can improve their ability to serve
clients from a variety of cultures. Do we know whether our work with
the students on developing cultural competence really helps them
improve? Not necessarily. With outcome-based curriculum planning and
assessment, we should know that, before graduation, our students
learned about cultural competency and were able to demonstrate
related skills and knowledge. The folks at the medical school are
already attempting to make this happen for future
doctors.
5. Law practice
management.
I
often hear from alumni that the greatest help we could give our
students would be to teach them how to run a law practice. After
all, they say, our graduates will often join small firms, even
practice alone (see below), or ultimately help to manage a large
firm or large government or public interest law office. Why don’t we
view the ability to handle the business of practicing law as an
essential outcome of a legal education? We have assumed that
students will gather this knowledge on the job or that it was just
too practical to include in a graduate-level program of higher
education. Even in the clinical community, there is little emphasis
on teaching students how to run the law office in which they work.
There are some good arguments against teaching law office
management: we just don’t have time; there are more important things
to teach; and there is too much variety of practice to teach enough
useful information in one class. Perhaps an outcome-based curriculum
would push us to explore the place of law practice management in our
curriculum.
6. Bar exam suffering –
why can’t diploma privilege work?
Graduates study for the New Mexico Bar Examination in our
building during the summer. What a miserable group, suffering
through hours of tedious lectures! Would outcome-based assessment
allow us to eliminate the bar exam? In his interesting reflection,
published a decade after the report that bears his name, Robert
MacCrate describes the history of law school assessment. When states
first developed bar examinations to aid in the licensing process,
there were several states that gave a diploma privilege to
graduates. The privilege was eliminated, because of the bar’s doubts
about the preparation for the profession provided by law schools.
Why not reverse that decision? Why not so clearly document the
preparation of our graduates, that the bar examination is no longer
necessary? Would this be a good thing? Ask anyone whose debt has
been augmented by bar exam fees and tuition for the preparation
course, and who then had to delay full-time work in order to study,
or could not even begin his or her job search because the relevant
market does not hire until after bar passage. There is certainly a
powerful lobby that profits from the bar exam, but as a law student,
I might wonder why after paying for three years of tuition, I must
then pay for a dull, some might say mind-numbing course, before I
can be licensed. If we planned and documented our students’
competencies, might we eliminate this rite of passage for our
graduates?
7. Seven solo
practitioners.
Last year,
our Career Services Office sponsored a program for students who
intended to open a solo practice immediately after graduation. Seven
students showed up for the meeting (out of about 100 third year
students). For a clinician dean, no greater wake-up call was
possible. These are not students who have no other options, these
are students who went to law school purposefully to learn to run
their own business, to become independent through their education.
Why not develop a curriculum and a method of assessing students that
recognizes the truth that any of our students can take their
diplomas from our schools, pass the bar and represent a client on
their own the next day?
8. Access to Justice
Network – recognizing the continuum.
In the MacCrate
Report, there is a call for a continuum of lawyer education from law
school through the course of one’s career. The Open Society
Institute funded a pilot program that has grown into a national
effort to build that continuum in a very particular way. As a member
of the Law School Consortium Project, UNM has developed a network of
solo and small firm practitioners who receive inexpensive and
targeted CLE in exchange for accepting pro bono or reduced-fee work.
At very low tuition rates our "Access To Justice Network" offers
participating practitioners special courses in, for example, Small
and Solo Law Office Management; Spanish for Lawyers; New Mexico
Legal History; and Welfare Reform. An outcome-based
curriculum planning process will help us better define the relative
roles of law schools and such post-law school programs in properly
educating and training lawyers.
9. President’s retreat
and assumption that outcomes-based
assessment and
accountability are core goals.
A few weeks ago,
I attended a management retreat called by the President of our
University. One of the core strategies identified at the retreat is
a focus on accountability. There was simply no question among
participants that pressure from the State Legislature and from
various accrediting bodies means that we must better document our
expected outcomes and student successes. Participants described
outcome-based assessment as something "we are all doing, because our
accrediting bodies require it."
As deans, we
need to provide leadership that encourages faculty members to move
toward outcome-based curriculum planning and assessment. We need to
bring our alumni and, perhaps, the clients of our alumni, into the
discussion. Law faculty members need to create a way to learn about
law practice on an ongoing basis, to develop outcomes that are
relevant and useful – this can be done only with very good
information about the current state of practice.
Here are some of
the real difficulties I see in attempting to move toward a
consciously outcome-based curriculum:
1. Any curricular reform
is difficult. It can be experienced as threatening to faculty
members and as intruding on academic freedom. For some schools,
reaching any kind of consensus around the needed educational
outcomes will be difficult, if not impossible. Attempting to
develop statewide or nationally accepted competencies poses even
greater challenges.
2. The work of
identifying outcomes and proper assessments can be tedious, even
boring. The MacCrate report’s list of basic skills and values is
a starting point, but bringing those lists alive in a curriculum
is easier said than done. The CLEA Best Practices Document
should be helpful. In the meantime, we need to avoid describing
this endeavor to faculty members as requiring strict compliance
with competency check lists when planning a course – freedom and
creativity must be preserved.
3. Law schools may
already be a little too similar. Trying to develop an
outcome-based system might make us even more difficult to
differentiate. Getting back to my earlier point about clients,
more uniformity of training for lawyer competencies would be a
good thing. However, we will need to protect our unique
attributes in the context of teaching more uniform
competencies.
Our
graduates’ future clients deserve our attention to this trend toward
competency-based education and the attendant challenges.
Successfully moving to outcome-based curricula and assessment will
strengthen our schools, protect future clients, and bring even
greater credibility to our programs in the eyes of other
constituencies. I look forward to the challenge. |